Frequently Asked Questions
Everything you need to know about shopping with Steve Madden.
How long will it take to receive my order?
Standard shipping typically takes 3 to 7 business days. Once your order ships, you will receive a confirmation email with a tracking link to monitor your delivery.
What is your return policy?
We offer a 30-day return policy for unworn merchandise in its original packaging. Please note that clearance items marked as Final Sale cannot be returned or exchanged.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery timelines are calculated at checkout based on your specific location.
How do I know what size to order?
Most of our styles run true to size, but fit can vary by design. We recommend checking the 'Size Guide' located on each product page for specific measurements and fit tips.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and buy-now-pay-later options like Afterpay and Klarna.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we process orders immediately. Once an order is placed, we are usually unable to make changes or cancellations, but you can return the items once they arrive.